PRODUCT DETAILS
Elevate your decor with the serene glow of our Cloud Neon LED Table Lamp. Perfect for adding a touch of whimsy and warmth to any room, this adorable cloud-shaped lamp creates a cozy and inviting atmosphere. Ideal for bedrooms, nurseries, living rooms, or even offices, it’s a charming addition that fits seamlessly into any decor style.
Shipping Policy
Shipping Policy
1. Shipping Destinations
We currently ship to addresses within the United States. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
2. Shipping Methods and Rates
3. Order Processing Time
Orders are typically processed and shipped within 5 business days of receiving payment. Please note that processing times may vary depending on product availability and order volume.
4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
5. International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your country's customs office for more information on any applicable fees.
6. Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer service team at lumoslab.shop@gmail.com. We will work with our shipping partners to resolve any issues as quickly as possible.
7. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we will contact you to arrange for reshipment. Please note that additional shipping charges may apply.
Cloud Neon LED Table Lamp
1. Eligibility for Refund or Return
To be eligible for a refund or return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be initiated within 21 days of receiving the product.
Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Process for Refund or Return
To initiate a refund or return, please contact our customer service team at lumoslab.shop@gmail.com to request a return label.
Ship the item(s) back to us by the return label. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
3. Refund Process
Once we receive your returned item(s), we will inspect it to ensure that it meets the eligibility criteria outlined above.
If your return is approved, we will process your refund within 14 days of receiving the returned item(s). Refunds will be issued to the original method of payment used for the purchase.
Please note that shipping and handling fees are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately upon receipt to arrange for a replacement or refund.
We may require photo evidence of the damage or defect to process your request.
5. Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer service team at lumoslab.shop@gmail.com